Customer Support
support@healthpocket.inCard activation, transaction visibility, rewards, wallet access and general user queries.
Customer help
Partner onboarding
Security reporting
Contact Channels
Send your request to the correct team.
Partnerships
partnerships@healthpocket.inHospitals, pharmacies, diagnostic centres, clinics, wellness providers and local healthcare partners.
Security Desk
security@healthpocket.inReport suspicious activity, vulnerability concerns, account safety issues or data protection queries.
Business Enquiries
hello@healthpocket.inCorporate discussions, press, program enquiries and strategic collaboration requests.
Before You Write
Include these details for faster resolution.
Do not share full card number, CVV, OTP, UPI PIN, net banking password or sensitive medical documents unless a verified support flow asks for limited information.
Support Flow
How most requests move through support.
Raise your query
Email the correct team with basic details and issue category.
Verification
The team may ask for non-sensitive verification or transaction reference information.
Review
HealthPocket checks program rules, partner records or issuer/payment status where applicable.
Resolution
You receive a response, next step, adjustment update or escalation path.
Looking for partnership instead of support?
Hospitals, pharmacies, labs and wellness providers can view the partner page for onboarding details.