Check transaction status
Confirm date, amount, partner name and whether the transaction is pending, failed or successful.
Failed payment guidance
Cancellation flow
Reward reversal rules
Refund Scenarios
Common refund situations.
| Scenario | How it is reviewed | Likely outcome |
|---|---|---|
| Failed transaction | Usually reviewed through payment/issuer settlement status. | May reverse automatically or require support follow-up. |
| Merchant cancellation | Partner must confirm cancellation or non-delivery where applicable. | Refund may follow merchant and network rules. |
| Partial service refund | Applies when only part of a healthcare service/order is cancelled. | Refund and rewards may be adjusted proportionally. |
| Reward-linked refund | If a transaction earned rewards and is later reversed. | Points, vouchers or benefits may be deducted or cancelled. |
Resolution Journey
How to raise a refund issue.
Collect proof
Keep receipt, screenshot, cancellation proof or partner communication if available.
Contact support
Email support@healthpocket.in with non-sensitive details and supporting screenshots.
Await review
Refund outcome may depend on partner confirmation, issuer status and network settlement.
Eligibility
What may or may not qualify.
Usually reviewable
- Failed debits
- Duplicate charges
- Confirmed cancellation
- Partner-approved refund
- Wrong amount charged
Usually not refundable by HealthPocket alone
- Completed medical services
- Partner service dissatisfaction without partner approval
- Expired vouchers
- User error without reversal confirmation
- Ineligible reward claims