Eligibility
Users may need to meet age, KYC, location, card issuance, issuer and program requirements before accessing HealthPocket services. HealthPocket may restrict access where eligibility or risk checks are not satisfied.
Eligibility and access
Card and wallet use
Rewards and partner rules
By accessing HealthPocket services, pages, card journeys, wallet features, partner offers or rewards program information, users agree to follow applicable program rules, issuer terms, partner conditions and legal requirements.
Terms Sections
Core terms and conditions.
Account Responsibility
Users are responsible for keeping login credentials, card details, device access and transaction information secure. OTP, CVV, UPI PIN and passwords should never be shared with anyone.
Permitted Use
HealthPocket should be used only for lawful, genuine and eligible healthcare-related use cases. Misuse, artificial transactions, fraud, reward gaming or policy circumvention may lead to restrictions.
Rewards & Benefits
Rewards, points, vouchers or benefits depend on active campaign rules. HealthPocket may modify, pause, reverse or reject benefits for ineligible, refunded, disputed or suspicious transactions.
Partner Services
Hospitals, pharmacies, labs and other partners are independent service providers. Medical service quality, treatment advice and product availability remain the responsibility of the relevant provider.
Limitations
HealthPocket does not provide medical advice, emergency healthcare services, diagnosis, prescriptions or guaranteed treatment outcomes. Users should consult qualified medical professionals.
Changes to Terms
Terms, program rules, partner availability, fees, benefits, rewards and supported features may change from time to time. Continued usage may indicate acceptance of updated terms.
Responsibility Split
Who handles what?
| Area | HealthPocket | Partner/Issuer/User |
|---|---|---|
| Card and wallet experience | Program interface, information and support routing | Issuer/payment partner rules may apply |
| Medical service delivery | Not a medical provider | Hospital, pharmacy, lab or clinic is responsible |
| User security | Safety guidance and support channels | User must protect OTP, CVV, passwords and device access |
| Refunds and reversals | Program-level guidance and reward adjustment | Merchant, issuer and network rules may decide final status |